Refund policy

Return & Refund Policy — Pestrixs

At Pestrixs, we want you to be completely satisfied with your purchase and enjoy a rodent-free space. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unused and unopened in its original sealed packaging.

  • Complete with all original tags, boxes, and accessories.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

  1. Contact us at 📧 help@pestrixs.com to initiate your return request.

  2. If your return is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package.

Return Shipping Address:

Pestrixs

📍 1212 N. 2nd St. STE 100, Richmond, KY 40475, United States

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged during transit, or if you received the wrong product, contact us immediately at 📧 help@pestrixs.com so we can evaluate the issue and replace it right away.

Non-Returnable Items & Exceptions

Certain items cannot be returned:

  • Opened or Used Pouches: For hygiene and efficacy reasons, pouches that have been opened, unsealed, or used cannot be returned.

  • Sale Items & Gift Cards: Clearance items and digital gift cards are final sale and non-refundable.

If you have questions or concerns about a specific order, please reach out to us before placing your order!

Exchanges

The fastest way to get the item you need is to return the unopened product you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must remain unopened, unused, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your returned package to inform you if the refund was approved.

  • Approved Refunds: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Processing Delay: Please remember it can take additional time for your bank or credit card company to process and post the refund.

Need Help? If more than 15 business days have passed since we approved your return, please contact us at 📧 help@pestrixs.com.